Frequently Asked Questions

ViqaAdorn is a handcrafted lifestyle brand offering a wide range of premium products — from kitchen and tableware to home décor, wooden handicrafts, jewellery, bathroom essentials, and festive gifting collections. Every piece is designed to blend elegance, utility, and tradition into modern living.

We offer products under the following categories:

• Artisan Dining & Serveware
• Handcrafted Jewellery & Adornments
• Rustic Wooden Creations
• Elegant Home Décor Accents
• Handmade Bath & Living Essentials
• Curated Gifts & Festive Crafts

Yes, most of our products are handmade or handcrafted by skilled artisans using traditional techniques. This ensures uniqueness, quality, and a touch of traditional artistry in every item. Each piece may have slight variations that add to its authentic charm.

We use only premium quality materials including natural wood, brass, copper, cotton, silk, food-safe resin, natural dyes, and eco-friendly finishes. All materials are sourced ethically and sustainably.

Yes, our trays, bowls, and storage items are made using food-safe resin or wood, safe for dry foods. However, avoid using them in microwaves or dishwashers unless specifically stated on the product description.

Each product undergoes multiple quality checks before shipping. Our team inspects every item for craftsmanship, finish quality, and authenticity to ensure it meets our high standards.

Yes, many of our products can be customized in terms of size, color, or design. Customization may be available depending on the product. Contact us with your requirements, and we'll work with our artisans to create something unique for you.

Simply browse our products, click on items you're interested in, and use the "Enquire Now" button or WhatsApp link to contact us. We'll provide pricing and help you complete your order.

Since each product is handmade, prices can vary based on size, customization, and current availability. We prefer to provide personalized quotes to ensure accurate pricing for your specific requirements.

Yes! We accept bulk, corporate gifting, and festive hamper orders with attractive discounts. The discount depends on quantity and product type. Contact us for a custom quote.

We accept multiple payment options:

• UPI & Digital Wallets
• Debit/Credit Cards
• Net Banking
• Cash on Delivery (COD - India only)

For bulk orders, we may require an advance payment.

We currently deliver all over India. For international shipping or bulk exports, please reach out to us directly for assistance. Delivery charges vary based on location and order size.

Most products are delivered within 7-14 business days. Custom or made-to-order items may take 2-4 weeks. We'll provide an estimated delivery time when you place your order.

We use eco-friendly packaging materials and ensure each item is carefully wrapped to prevent damage during transit. Fragile items receive extra protection with bubble wrap and cushioning.

Yes, once your order is shipped, we'll provide tracking details so you can monitor your package's progress. You'll receive updates via SMS and email.

General care instructions for most products:

• Wipe with a soft, damp cloth
• Avoid soaking or using harsh chemicals
• Keep away from extreme heat or moisture

This applies especially to wooden and resin items. Specific care instructions are provided with each product.

Clean with a soft, dry cloth. Avoid water and harsh chemicals. Apply natural wood polish occasionally to maintain shine. Keep away from direct sunlight and moisture.

Use a mixture of lemon juice and salt for natural cleaning. Gently rub with a soft cloth, then rinse and dry thoroughly. Avoid abrasive cleaners that may damage the finish.

Hand wash with mild detergent in cold water. Avoid bleaching. Dry in shade to prevent color fading. Iron on low heat if needed. Store in a cool, dry place.

Contact us immediately if you receive a damaged item. We'll arrange for a replacement or refund based on the situation. For items damaged during use, we can often provide repair guidance.

We accept returns only for damaged or defective items reported within 3 days of delivery. An unboxing video is required for verification. No returns are accepted on personalized or used items. Custom-made items cannot be returned unless defective.

You can reach us anytime through:

• 📱 WhatsApp: +917037088500
• 📧 Email: info@viqaadorn.com
• 📍 Address: Sambhal, Moradabad-244303, Uttar Pradesh
• Contact form on our website

We respond within 24 hours.

Yes, we provide authenticity certificates for high-value items and antique pieces. Each certificate includes details about the product, artisan, and origin.

We'd love to meet you! Please contact us to schedule a visit to our workshop or showroom in Sambhal, Moradabad. You can see our artisans at work and explore our full collection in person.

Yes, we specialize in corporate gifting and festive hampers. We can customize gift collections based on your budget and requirements. Contact us for bulk pricing and customization options.

Yes, we welcome wholesale inquiries. We offer competitive pricing for retailers and bulk buyers. Please contact us with your requirements for detailed quotations and terms.

Absolutely! We create custom products for weddings, festivals, corporate events, and special occasions. Our artisans can craft unique pieces that match your theme and requirements.